SUBSCRIPTIONS
Manage Subscription
Unpaid subscription
7 min
in subscription based billing, itβs crucial to track and manage unpaid or missed payments here's a step by step guide on how to handle unpaid subscriptions, initiate payments, and verify successful transactions video tutorial for subscription billing locating pending payments when a customer misses a payment or a payment is due soon, this information will be displayed in two main areas of your dashboard missed/upcoming payments section this area provides an overview of all the missed or upcoming payments due from your customers subscription list each customer's subscription status is tracked here, and you can see if they have any pending payments directly from this list viewing missed/upcoming payments to dive deeper into unpaid subscriptions navigate to the dashboard in your dashboard, you will find a section labeled "missed/upcoming payments " this section allows you to see all pending payments at a glance click on missed/upcoming payments once you click this section, it will redirect you to a detailed page where you can see the breakdown of missed payments by customer, date, and subscription initiating payment reminder if a customer has unpaid subscriptions, you can take action to remind them and initiate payment click on the "book" button on the redirected page, next to the unpaid subscription, youβll find a "book" button this is used to notify the customer about their pending payment and initiate the payment process again redirected page after clicking "book," youβll find a popup, where you can confirm that you wish to proceed with the payment initiation this is the redirected page after clicking on the book button as shown below then after clicking on the yes,book then the transaction gets charged and when the payment gets successful, the payment shows successful in the subscription list as shown below if the payment was successful this will be reflected in the missed/upcoming payments then for the verification that the payment was successful, look in for the payouts module from the menu to find the successful transaction reflected as shown below