CUSTOMERS
Customer Portal

How to update payment method

13min

Please follow the below steps to update payment gateway.

There are 2 ways to update a payment gateway

  1. Customers can update payment gateway in their portal
  2. Admin can Update the payment gateway for their customer

How a customer can update the payment gateway

  • Firstly the customer has to access the Customer Portal. They will get Myportal URL in their respective email as shown below.
Document image

  • When the customer clicks on the Myportal link, it will be redirected to their portal (Myportal)
  • Then they have to select the Plan by clicking on the Plans tab to which the payment method should be updated.
Document image

  • And click on the Edit icon at the right side of the payment method option.
Document image




  • After clicking the Icon, a pop-up appears as shown below.
Document image

  • By default a selected payment method will be displayed.
  • You can choose your preferred payment method to update.
Document image

  • After selecting a payment method, click on update.
  • Confirmation pop-up appears. Then click on Confirm button to proceed.
Document image




How Admins can update the payment gateway for customer

  • Navigate to Customers List to update customers payment method.
  • Click the customer id to redirect to their Portal Page.
Document image

  • In Customer's Portal page all plans will be displayed.
Document image

  • Select the particular plan to update payment method.
  • After selecting the particular plan, payment method will be displayed in the right side panel along with edit option
Document image

  • If you want to update / change payment method , use edit option in payment method panel.
Document image

  • After clicking the Icon , a pop-up appears as shown below.
Document image

  • By default a selected payment method will be displayed.
  • You can choose your preferred payment method to update.
Document image

  • After selecting a payment method, click on update.
  • Confirmation pop-up appears. click on the Confirm button to proceed.
Document image


Thats it. You have successfully updated your payment method.