---
title: Unpaid subscription
slug: unpaid-subscription
description: Learn how to handle unpaid subscriptions in MYFUNDBOX. Get insights on managing overdue accounts and improving cash flow.
docTags: 
createdAt: 2022-02-21T11:31:37.000Z
---

In subscription-based billing, it’s crucial to track and manage unpaid or missed payments. Here's a step-by-step guide on how to handle unpaid subscriptions, initiate payments, and verify successful transactions.

Video tutorial for Subscription billing:

::embed[]{url="https://www.youtube.com/watch?v=3J1M5cXqy-o"}

### Locating Pending Payments

When a customer misses a payment or a payment is due soon, this information will be displayed in two main areas of your dashboard:

- **Missed/Upcoming Payments Section**: This area provides an overview of all the missed or upcoming payments due from your customers.
- **Subscription List**: Each customer's subscription status is tracked here, and you can see if they have any pending payments directly from this list.

![](https://api.archbee.com/api/optimize/HtD8bx0TmXiyJa9NvV54o/4fioNsGkNENVgaeTYtL8v_subscription.png)

### Viewing Missed/Upcoming Payments

To dive deeper into unpaid subscriptions:

- **Navigate to the Dashboard**: In your dashboard, you will find a section labeled "Missed/Upcoming Payments." This section allows you to see all pending payments at a glance.

![](https://api.archbee.com/api/optimize/HtD8bx0TmXiyJa9NvV54o/CsdkeqxBU1EP0bwXBHsI6_subscription.png)

**Click on Missed/Upcoming Payments**: Once you click this section, it will redirect you to a detailed page where you can see the breakdown of missed payments by customer, date, and subscription.

![](https://api.archbee.com/api/optimize/HtD8bx0TmXiyJa9NvV54o/Y_j2pEpRlD_VofQnLRW65_subscription.png)

### Initiating Payment Reminder

If a customer has unpaid subscriptions, you can take action to remind them and initiate payment:

- **Click on the "BOOK" Button**: On the redirected page, next to the unpaid subscription, you’ll find a "BOOK" button. This is used to notify the customer about their pending payment and initiate the payment process again.

**Redirected Page**: After clicking "BOOK," you’ll find a popup, where you can confirm that you wish to proceed with the payment initiation.

This is the redirected page after clicking on the `BOOK` button as shown below:

![](https://api.archbee.com/api/optimize/HtD8bx0TmXiyJa9NvV54o/B2nnWJ3qjjtRSRcVPxDDY_subscription.png)

Then after clicking on the `Yes,Book` then the transaction gets charged and when the payment gets successful, the payment shows successful in the subscription list as shown below:

![](https://api.archbee.com/api/optimize/HtD8bx0TmXiyJa9NvV54o/guvbhavnPO7CijSzW8Xsx_subscription.png)

If the payment was successful this will be reflected in the Missed/Upcoming Payments.

![](https://api.archbee.com/api/optimize/HtD8bx0TmXiyJa9NvV54o/8JJgteKzS66OPrUWJJv-J_subscription.png)

Then for the verification that the payment was successful, look in for the **Payouts **module from the menu to find the successful transaction reflected as shown below:

![](https://api.archbee.com/api/optimize/HtD8bx0TmXiyJa9NvV54o/w_3jwxYtfoYdN6T5S5nhi_subscription.png)