---
title: Dunning management
slug: dunning-management
description: Manage failed payments and reduce churn with our Dunning Management guides. Access best practices and troubleshooting tips for seamless subscription recovery.
docTags: 
createdAt: 2023-02-03T06:51:42.000Z
---

If the payment fails due to insufficient balance or any other issue, this dunning management feature notifies the customer about the failed transaction. And it will allow to retry the payment process again within the specified period of time.

**Note : This features allowed only for card payments**

## Payments

By turning on this setting, you can set a duration of days to recover the failed transactions and also you can send notification or reminder about the failed payments to the customer. This payments tab is for **One-Off payment **method only.

![](https://api.archbee.com/api/optimize/HtD8bx0TmXiyJa9NvV54o/s29O7zN3dKHVNLomIjD7F_4.png)

### Retrying schedule

You can edit the number of days for retrying payment process as shown below. You can also choose the **Do not retry **option to avoid retrying the payment process again.

![](https://api.archbee.com/api/optimize/HtD8bx0TmXiyJa9NvV54o/too9lp9V1kCV_WeP9lTLR_1.png)

### Subscription Status

If all retried payment attempts have failed within the given time, you can set the payment status as **cancelled** automatically after selecting the days from retry schedule from the dropdown menu.

![](https://api.archbee.com/api/optimize/HtD8bx0TmXiyJa9NvV54o/BhTEbrzWyXrEJu_cK66M9_1.png)

If you don't want to change the payment status you can select leave the status as it is to.

![](https://api.archbee.com/api/optimize/HtD8bx0TmXiyJa9NvV54o/FGQXtQRjPXEs7VNTyiaxW_1.png)

## Subscription

By turning on this setting, you can set a duration of days to recover the failed transactions and also you can send notification or reminder about the failed payments to the customer. This subscription tab is for **recurring payment **method only.

![](https://api.archbee.com/api/optimize/HtD8bx0TmXiyJa9NvV54o/wwTS1f2y22ihUu0HK_t21_4.png)

### Retrying schedule

You can edit the number of days for retrying payment process as shown below. You can also choose the **Do not retry **option to avoid retrying the payment process again.

![](https://api.archbee.com/api/optimize/HtD8bx0TmXiyJa9NvV54o/1PxyPaK08koxxFb3SjkIL_1.png)

### Subscription status

If all retried payment attempts have failed within the given time, you can set the payment status as **cancelled** automatically after selecting the days from retry schedule from the dropdown menu.

![](https://api.archbee.com/api/optimize/HtD8bx0TmXiyJa9NvV54o/BhTEbrzWyXrEJu_cK66M9_1.png)

You can edit the days for retrying payment process as shown below. You can also choose the **Do not retry **option to avoid retrying the payment process again.

If you don't want to change the payment status you can select **leave the status as it is** to.

![](https://api.archbee.com/api/optimize/HtD8bx0TmXiyJa9NvV54o/FGQXtQRjPXEs7VNTyiaxW_1.png)